The property will not have 24/7 staffing, but young people are given contact numbers they can call (including out of hours), so that a support helpline and emergency call out service are available 7 days a week, 365 days per year.
Each young person will receive a minimum of 5 hours support per week, with additional hours provided where an assessment of the young person’s needs requires this (agreed in conjunction with the Social Worker/Personal Advisor).
Support hours will be utilised to address the specific needs of the individual young person, but could include focused work to:
Our Support Workers work in partnership with relevant partner agencies to ensure coordinated support that addresses the young person’s range of needs. Examples include Youth Justice Service, CAMHS, Health, education and employment providers, specialist substance misuse services, and local community sector organisations. We maintain ongoing communication to ensure appropriate information is shared (in accordance with GDPR), avoiding duplication and ensuring all agencies are working to achieve shared outcomes for the young person.
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